Departments & Contact Details
Customer service
First line support to answer merchant questions and escalates to other departments if necessary.
Contact channels:
- support@klearly.nl
- Chat via website or Klearly app
- +31 20 308 63 60 (WhatsApp + phone) during office hours
(Monday - Tuesday 09:00-18:00; Friday 09:00-17:00) - +31 20 308 68 80 (emergency number – phone only) outside office hours.
All channels are managed from the customer service tool “Zendesk”.
Sales & Marketing
For all merchant inquiries regarding sales and customer pricing.
Contact channels:
- sales@klearly.nl
- +31 20 308 60 35
KYC (Know Your Customer)
For all questions related to onboarding, accounts changes, chargebacks, fraud, transaction and pay-out statuses.
Contact channels: